In Patients

National Heart Institute is known for its patient centric approach and all our activities revolve around patient satisfaction. At National Heart Institute utmost care is taken for admitted patients and best efforts are put in by the staff to enable the patient to recover at the earliest under the expert care of the best of clinicians and the warmth of the professional nursing staff available round the clock.

The Keys points for smooth hospitalization:
  • Admission
  • Billing and payments
  • Discharge
  • General information
  • Kindly contact the admission counter and provide them with the details e.g. date of admission, treating doctor, and preferred class of accommodation.
  • Planned surgical cases are required to pay deposit amount.
  • On the date of admission an intimation call will be made and in case it is not received you are requested to confirm with the admission counter at 011 46600700 & 46606600.
  • Accommodation of your choice may not be available in such case all efforts will be made to accomodate you in another best available category.
  • We accept cash/DD or debit cards/ credit cards of all major banks.
  • Patients are admitted either through doctorís reference letter and recommendation.
  • Passport & Visa/PIO card is to be produced by foreign nationals/NRI failing which elective admission of the patients may be denied.
  • The deposit amount has to be paid according to the rules, within 24 hrs in case of emergency. The amount will vary based on the type of accommodation.
  • The charge of the bed is billed at the end of each day. Check in time is flexible. Check out time is 11:00 A.M. Thereafter charges will be applicable.
  • Day care patient will be kept under observation for a maximum of 8 hrs, after which he/she will either be admitted as regular patient or discharged.
  • Transfers of the category will be based on the availability only.
  • When you move/upgrade to a higher category the billing will be done as per the higher category from day one.
  • In case of downgrade to a lower category the billing from the day of transfer will be applicable as per the lower category subject to the approval of the management.
  • In case shifting to ICU the room has to be vacated.
  • In case of Single/Deluxe/Executive Suit category patients may be allowed to retain the room subject to availability. The room may be urgently required in case of any emergency admission.
  • The billing department functions on all week days round the clock.
  • Charges of packages, operation theatres & doctor fees will vary according to the room category.
  • Bed charges are inclusive of diet and nursing services. Additional food beverages / mineral water for the patients or visitors will be charged extra.
  • Emergency charge will be applicable for any test / procedure done on Sundays / public holidays / after working hours of respective departments / on an emergency basis.
  • Emergency visit charges are applicable between 11:00 pm to 06:00 am when the doctor is specially called to see the patient.
  • Intensivist visit will be charged on a per day basis during the period of stay in ICUs.
  • There is a surcharge of 25% levied on the final bill amount of all foreign nationals/ NRI patients.
  • You can redress your billing queries on 011-46600700, 46606600 Extn. 4084 & 4085 (timings 9 am to 5 pm for admitted patients and 2 pm to 5 pm for discharged patients.
  • No billing queries will be entertained after 30 days from date of discharge.
  • Discharges are processed round the clock in the hospital.
  • Discharge of patient will be authorized as per the doctor's opinion.
  • On receipt of request and discharge papers the billing department prepares the bill. On completion of the final bill the billing department informs the patient for final settlement.
  • Relative has to approach the discharge counter for final settlement.
  • Passes are to be submitted at the discharge counter without which the discharge slip will not be issued. Non-refundable fee of Rs. 100 will be charged if the pass is misplaced / damaged or not surrendered before discharge.
  • Discharge process may take some time. Kindly be patient.
  • Outside food is not allowed inside hospital for patients / patientís attendants. The hospital serves well-balanced vegetarian meals.
  • Smoking, consumption of alcohol not permitted in the hospital premises.
  • Mobile phones are not permitted in restricted areas of the hospital viz, ICCU, Operation Theatres, MRI, Nuclear Medicine department and wards.
  • Photography is prohibited in hospital premises.
  • All medicines, consumables etc for the patient will be provided by the hospital, no outside medicine or consumables are permitted.
  • Patients are advised not to carry cash or wear or keep any jewellery during their hospitalization. The hospital is not responsible for any kind of loss.
  • The hospital security has the right to check your baggage and ask for passes at any time.
  • The admission counter / ward nurse will issue a feedback form. Please spend some time to let us know how we can serve you better.
  • Reports can be collected from reception at A-wing ground floor